Terms & Conditions

Last updated: October 7, 2026

Welcome to Aval Experience (“we,” “us” or “our”). These Terms & Conditions apply to your use of avalexperience.com and to every reservation you make with us for one of our vacation homes in Pinellas County, Florida. By using the site or booking a stay, you agree to these terms. If you do not agree, please do not use the site or book. Our Privacy Policy explains how we handle your information.

Who we are

Aval Experience, 14525 62nd St N, STE 20, Clearwater, FL 33760. Phone or text +1 727-295-2319. Email info@avalexperience.com.

Using the website

Use the site only for lawful purposes. Do not interfere with its security or operation, try to book with false information, or copy, scrape or reuse our text, photos, video, branding or design without our written permission. We work to keep descriptions, photos, prices and availability accurate, but errors can happen. Listing details come from our reservation system, and we may correct a mistake at any time, including before we confirm a booking.

Booking a stay

• Who can book: the person booking must be at least 21 years old and is responsible for everyone in the group.
• Availability: bookings depend on availability. When you submit a booking, we hold the dates in our reservation system while your payment is processed. If the payment does not go through, the hold is released.
• Accurate information: you agree to give correct names, contact details and guest numbers.
• Guest limit: each home has a maximum number of guests. Adults and children count toward it, and infants under 2 do not.
• Length of stay: each home has a minimum and a maximum number of nights, which the booking page applies. Stays that do not fit may be declined.
• Verification: before check-in, the booking guest must sign our digital rental agreement and upload a photo of a government-issued ID. Without both, we cannot give check-in instructions or access to the home.
• Our right to refuse: we may decline or cancel a booking if information is inaccurate, if we suspect fraud or a party, or if these terms or the house rules are not followed.

Prices, taxes and payment

• Total price: the checkout shows the total for your dates before you pay, including the nightly rates, any pet fee and the applicable taxes. There is no service fee when you book directly with us.
• Discounts: we do not apply automatic length-of-stay or seasonal discounts on direct bookings. If you have a valid promo code, you can enter it at checkout. Only one discount can apply to a booking, and a code cannot be combined with another discount.
• Payment: the full total shown at checkout is charged to your card when you complete the booking. Card payments are processed by Stripe through our reservation system, Guesty. We do not store your card number.
• Price changes: if the price changes between the time you view it and the time you book, we will show you the new total and you will not be charged until you confirm it.
• Extra charges: pet fees, damage, extra cleaning, lost items and fees for breaking the house rules may be charged to the card on file or billed to you, as allowed by the rental agreement.

Cancellations and changes

Refunds go back to the original payment method. The checkout shows the exact dates that apply to your stay. To change or cancel a booking, contact us as early as you can; changes depend on availability. Leaving early, arriving late or not using part of a stay does not earn a refund.

Weather, storms and events outside our control

Florida has a hurricane season from June 1 to November 30. We do not have a separate storm refund rule beyond the cancellation policy above. If a storm threatens your dates, contact us as early as possible and we will talk through your options. We are not responsible for interruptions caused by weather, utility or internet outages, road or beach closures, construction nearby, or other events outside our control. Please consider travel insurance.

House rules

• Check-in and check-out: check-in is at 4 PM and check-out is at 10 AM unless your confirmation says otherwise. Early check-in and late check-out are only possible if we confirm them.
• Quiet hours: 9 PM to 9 AM. Our homes are in residential neighborhoods; please keep noise respectful at all hours.
• No parties or events: unauthorized parties and events are not allowed. Family gatherings within the guest limit are fine.
• Parking: park in the driveway, not on the grass or in front of neighbors’ homes. Some homes have stricter rules, listed on the home’s page.
• Pets: pets are allowed only at homes that say so, within the limit and fee shown for that home. Tell us about pets in your booking.
• Smoking: follow the rule for your home. Where smoking is allowed at all, it is only in the area the listing names, and cigarette butts must go in the bins.
• Security cameras: some homes have motion-activated cameras on the outside of the property for security. There are no cameras inside our homes.
• Equipment: homes with extras such as a golf cart, e-bikes, kayaks, a boat dock or a game room have their own rules, and a refundable deposit or driver’s license and insurance may apply. See the home’s listing.

Each home’s page and your rental agreement list the rules for that home. If they differ from this page, the rental agreement for your stay controls.

Safety and use of amenities

Pools, hot tubs, docks, fire pits, grills and the water around our homes can be dangerous. There is no lifeguard. Adults must supervise children at all times. You use these amenities and any equipment at your own risk and must follow the posted rules. Pool and hot tub heat depends on weather and equipment; heated water, hot tubs and other amenities may be temporarily unavailable for maintenance or repairs, and we do not give refunds only because of water temperature, routine servicing or a temporary equipment problem.

Damage and responsibility

Guests are responsible for damage to the home, furnishings and equipment beyond normal wear and tear, for extra cleaning, and for missing items, whether caused by the booking guest, the group or any visitor. We may charge the cost of repair or replacement, as allowed by the rental agreement. If we have to end a stay because of a serious or repeated breach of the rules, there is no refund.

Limits of our responsibility

To the fullest extent the law allows, Aval Experience is not liable for personal injury, death, or loss or damage to your belongings, for events beyond our control, or for the acts or omissions of third parties, including service providers and other guests. Our total responsibility for any claim connected to a booking is limited to the amount you paid for that booking. Nothing in these terms limits any right you have that cannot be limited by law.

Reviews, content and links

Guest reviews on our site come from real guests who stayed with us, and excerpts may be shortened. We may link to third-party sites such as city and county pages, maps and booking services. We do not control those sites and are not responsible for them.

Changes to these terms

We may change these terms. The version posted on this page when you book applies to that booking, and the date at the top shows when it was last updated.

Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to conflict of law rules. If you have a problem, please contact us first at info@avalexperience.com or +1 727-295-2319 so we can try to resolve it.

Contact

Questions about these terms or your reservation? Reach us at info@avalexperience.com or +1 727-295-2319.