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14525 62nd St N, STE 20, Clearwater, FL

Privacy Policy

Last updated: October 7, 2026

Aval Experience (“we,” “us” or “our”) manages private vacation homes in Pinellas County, Florida. This Privacy Policy explains what personal information we collect on avalexperience.com, why we collect it, who we share it with, and the choices you have. It covers our website, our online checkout, our contact form and the messages you send us.

Who we are and how to reach us

Aval Experience
14525 62nd St N, STE 20, Clearwater, FL 33760
Phone or text: +1 727-295-2319
Email: info@avalexperience.com

Information we collect

Information you give us

  • When you book: your name, email address, mobile phone number, the dates and number of guests for your stay (adults, children, infants and pets), any note you add, and your payment card details. Card details are entered into a secure field provided by Stripe and are sent straight to Stripe. They never touch or get stored on our own servers.
  • Before check-in: to confirm a booking is real and to protect the home, we ask each booking guest to sign a digital rental agreement and upload a photo of a government-issued ID. These are collected and stored in our reservation system, Guesty.
  • When you contact us: your name, email, phone number (optional), the topic and your message, whether you use our contact form, email, phone, text or WhatsApp.

Information collected automatically

  • Your IP address, browser type, device type, the pages you view, the dates and guests you search for, and how you arrive at our site.
  • We use Google Analytics to understand how the site is used. It sets cookies and records events such as page views, searches, starting a checkout, and clicks on our phone number, email address and WhatsApp chat button.

Information from others

If you book one of our homes through a partner site such as Airbnb, Vrbo or Booking.com, that site collects your information under its own privacy policy and shares the booking details and contact information with us.

How we use your information

  • To check availability, price your stay, hold your dates, take payment and confirm your reservation.
  • To send booking confirmations, arrival instructions and other messages about your stay, by email, phone, text or WhatsApp.
  • To verify guests, protect our homes and neighbors, and prevent fraud.
  • To answer your questions and support you before, during and after your stay.
  • To keep the website working, secure and easy to use, and to measure which pages help people.
  • To keep records and meet tax, accounting and legal obligations.

We do not sell your personal information, and we do not rent it to anyone.

Text messages and calls

When you give us your mobile number, you agree that we may call or text you about your booking, such as confirmations, arrival and check-in details, and questions about your stay. Message and data rates from your carrier may apply. If you would rather not get texts, tell us at +1 727-295-2319 and we will use email or calls for your booking instead.

Who we share information with

We share information only with the companies that help us run bookings and the website, and only what they need:

  • Guesty, our reservation and property management system, which stores your reservation, rental agreement and ID verification and sends calendar updates to our other booking channels.
  • Stripe, which processes your card payment.
  • Google: Google Analytics (site statistics), Google Maps (maps on listing pages), Google Fonts (typefaces) and Google Workspace (our email).
  • WhatsApp (Meta), if you choose to chat with us there. Your use of WhatsApp is governed by its own privacy policy.
  • Wren Local, a local-search service whose script runs on some pages.
  • Our website host, which stores the site and its records.
  • Authorities and advisers when the law requires it, to enforce our agreements, or to protect the safety, rights and property of our guests, our neighbors and us.

These providers may only use your information to provide their service to us, under their own terms and privacy policies.

Cookies and similar technologies

We use a small number of cookies and browser storage:

  • Analytics cookies from Google Analytics, to count visits and see which pages are useful.
  • Checkout memory: while you book, your browser keeps what you typed (name, email, phone, note) in session storage on your device so a refresh does not lose it. It stays on your device and is cleared when the booking is sent or the tab closes.

You can block or delete cookies in your browser settings, though parts of the site may not work as well. You can opt out of Google Analytics with the Google Analytics opt-out add-on. We do not currently respond to “Do Not Track” signals.

How long we keep information

We keep booking and payment records for as long as Florida and federal tax and accounting rules require. We keep messages and other information only as long as we need them for the purposes above, then delete or de-identify them.

How we protect information

The site uses encryption (HTTPS) and we limit who can access guest information. Card numbers are handled by Stripe and are not stored by us. No online system is completely secure, so we cannot guarantee absolute security, but we work to protect your information from unauthorized access, loss and misuse.

Your choices and rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, subject to records we must keep by law or for an active booking. If you live in a state with a privacy law, such as California, you may have additional rights, including to know what we collect, to delete it, to correct it, and not to be discriminated against for using these rights. We do not sell personal information. To make a request, email info@avalexperience.com or call +1 727-295-2319. We may need to confirm your identity before we act on a request, and you may use an authorized agent.

Children

Our website and booking services are not meant for children under 13, and we do not knowingly collect their information. The person who books must be at least 21.

Links to other sites

Our pages link to outside websites, such as city, county and park pages. We do not control those sites and are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy as our services or the law change. We will post the new version here and change the date at the top. If a change is significant, we will make that clear on this page.

Questions

If you have questions about this policy or your information, contact us at info@avalexperience.com or +1 727-295-2319.

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